Wednesday, August 13, 2014

Just Like the Scouts

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Girl Scouts and Boy Scouts each have a motto. A motto is a set of behaviors that can be counted on. A motto is a foundation that scouts (or managers) can rely on if they get off track or lose their way. The Scouts’ motto is a promise and a motto is not vague.

We grow up…get a job…and we change it from motto to mission statement, but it’s really the same thing. Even if your business has a mission statement I think that every manager should have a personal motto. It’s what you stand for. And when you are clear about your foundation your staff benefits from that clarity. Everyone benefits.

I like mottos better than mission statements. Mottos are personal. A motto tells others what you can expect of me.

A company says:
“Our mission is to deliver the best customer service possible and to strive for happy customers. We really care!” Sorry. That means nothing to me.

A manager’s motto might be:
I promise to tell you the truth, provide sincere feedback and to help you grow your skills.

Every manager should identify their personal motto, hang it on the wall, talk about it and deliver on the promise of your motto.

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