Monday, September 22, 2014

YOU GOTTA NAME NAMES

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The staff has gathered in the conference room and the manager is about to offer some well deserved praise for a huge sale made to a new client. But sadly, she starts with that demoralizing and empty sentence we’ve all heard (or said??) too often:
“You all did a great job, but I won’t name any names because I might leave someone out”…so I’ll just thank the entire group because you know who you are”.

YES, I KNOW WHO I AM.
What I don’t know is whether YOU, my boss, think I did a good job.
And now, nobody else will know, because this is backwards. You don't praise the deed - you praise the people. So as Ms. Manager goes on and one about the group effort that produced the huge multi-year sale, most people are now only half listening. Because thanking a group just doesn't count as praise.
This is praise: naming names, lauding specific accomplishments, making it public, making it timely and when appropriate, adding a reward.
Here are four rules for offering killer praise:

1. NAME NAMES
Praise the person, not the outcome. Do your homework. Get ALL the names and pronounce them perfectly one by one. If you mistakenly omit someone, then you can offer some after-the-fact public praise to make it right.

2. THIS IS THE BEST CHOCOLATE CAKE
This makes it easy: pretend you are praising the greatest piece of chocolate cake you’ve ever eaten….then, praise the person even more enthusiastically than you would praise the cake.

3. LOUD AND PROUD
There are endless ways to make the praise public. How about a group email, a company-wide email, a mock ad in the company newsletter, a real ad in their hometown paper, a monthly ad in a trade publication, a banner ad on your website, a special parking place, a day off with an email that says, "David is off today because he did the following great thing, create a place on your website devoted to employee recognition, send an email to the CEO, post an announcement in the lunchroom, offer a cash reward, offer any kind of reward, write a letter to their spouse, mother, children or friends. Do something. Do anything. Keep doing it.

4. NEVER STOP
In addition to the monthly birthday party, host a monthly recognition party where the only things that get talked about are jobs well done.

Try this: create a new position called Company CPA – Chief Praise Auditor. The job is easy... to gather info every month to make sure that YOU publicly praise the right people.

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