Monday, May 12, 2014

IF YOU ASK, LISTEN TO THE ANSWER

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Roll back the clock and see if you remember that time before you were in management….when you used to think, “when I’m a manager I won’t do that”. If you remember, what are you doing now that causes your employees to think the same thing? Ouch.

I used to get pretty annoyed when managers asked for my input and never seemed to listen. Don’t get me wrong...I don't think that asking for input obligates management to take the advice. The essential behavior is to ask your employees for input and listen to their answers. Next Time:


Make it clear that you really want honest opinions, suggestions and/or feedback.
If you claim to be genuinely interested, check in with yourself to make sure you mean it. You can’t fake this one. If you aren’t truly interested then don’t waste
time asking. (why aren’t you interested)??
Manage the “asking” expectations; clarify that asking for input doesn’t mean that the suggestions will definitely be implemented.
Don’t defend, just listen. If you’re asking, then just ask and listen to the answers. Try to imagine how Mr. Rogers might have behaved if he was asking for input.
Keep asking. People love it. You’ll learn stuff.

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