Monday, April 7, 2014

ASK ASK ASK

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LulaMae was raised to be a nice girl. That means she doesn’t ask for much…and it means that she doesn’t speak up very often, either. That makes her a nice person but as an employee she is silent but deadly. (If you grew up in my neighborhood you know that SBD’s are stinky). Email me if you don’t know about SBD’s.

You’ve managed or worked with dozens like her...the employees who think that management has esp. The ones who just don't say it when it needs to be said.

Whether you manage LulaMaes or loudmouths, a great manager asks for feedback and commentary on a regular basis. It’s not enough to offer an “open door policy” because in that way you are putting the responsibility for good communication onto the employees. It's a benign way to tell employees that if they want good communication, then it's "on them".

Since you want to know what’s going on you gotta ask. Here are a few rules that can get a good result:

1. Make it safe – when you ask, be prepared for any answer.
2. Be grateful when someone is brave enough to tell you the truth. Thank them.
3. Take action. Deal with it as soon as you can.

TRY THIS:

Every other month check in with 50% your direct reports & ask for specific feedback on specifics...the stuff for which you are responsible.

"A Question not to be asked is a question not to be answered" - Robert Southey



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