Monday, December 9, 2013

Intention v. Behavior

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Right next to that huge pile of papers on my desk there is an equally huge pile of invisible papers. On the invisible pile sits an invisible sign that says “Important Things I Am Going To Do”. Except that I almost never do the things in the invisible pile. But I really intend to do those things and I’ve made commitments to myself and my staff to do them. Soon. Really. I will.

We certainly have good intentions, and good intentions mean a lot. And we have lists; lists where we keep writing down what we plan to do. But good intentions are not the same as good activity. In other words, thinking about doing something is a million miles away from actually doing something.

This is one of those management concepts that is simple, but not easy: do not confuse intention & behavior. It only counts when you DO it.

Intention: you're planning to do the things in your pile.
Behavior: you're doing the things in your pile.
Confusion: the murky place between intention & behavior where you sort of believe that you've done the stuff in the pile.
Reiteration: it only counts when you DO the stuff in the pile.

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